The airline’s CEO said it could be next week before the flight schedule returns to normal. They’re stranded, they don’t have stuff, they’re separated from their family," she added. "I know a lot of people are in a much more dire situation. Unexpected, but she said it can always be worse. "Yeah, and you know, going into this week, you know everyone told me don’t sweat the small stuff, you know, your wedding’s going to happen." "A state of not knowing at this point," she said. Some who have made it to town don’t have their luggage. Reichstein is unsure how many people will miss her wedding. department of transportation is investigating. Wednesday, Southwest Airlines union reps took a call with members of Congress, who are looking into the massive meltdown. If the aircraft can’t go anywhere, the operations shuts down there," he said. WASHINGTON The Biden administration announced on Monday that it would seek to require airlines to compensate passengers for lengthy flight delays and cancellations. ![]() "If that happens, the aircraft can’t go anywhere. They should have," said Randy Barnes, president of TWU Local 555 representing ground workers at Southwest Airlines.īarnes said there weren’t enough crews to de-ice some planes across the country in a timely manner. "What we saw happen this weekend was we didn’t have that in place a lot of locations didn’t do that. The union representing ground workers at Southwest Airlines said if airline managers had planned better, specifically cycling ground workers in and out of freezing conditions, the meltdown in recent days could’ve been lessened or averted. Travelers wait in line at the Southwest Airlines ticketing counter at Nashville International Airport after the airline cancelled thousands of flights in Nashville, Tennessee, on December 27, 2022. "So we’ve been here for three days with no clothes," he added. Welch found out his bags never left Chicago. "They told us, like, don’t worry, your bags will get to Dallas before you, and I was like that don’t really make sense but when we got here, our bags wasn’t here," Jailon Welch explained. Like many airports across the country, an overwhelming buildup of luggage at Dallas Love Field Airport is visible. "This is such a critical week of travel," said Gabe Saglie, with Travelzoo. READ MORE: Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage ![]() Southwest Airlines, on its website, tells customers affected by cancelled or delayed flights between December 24 and January 2 to submit receipts and it will honor "reasonable requests for reimbursement for meals, hotel and alternate transportation." United and American Airlines, however, told FOX 4 they’re now placing price caps on airfare to and from select cities. ![]() "The flight I got him on for United, seats were going for, you know, $950, $1,000," she said. ET on Wednesday, Southwest had canceled 2,508 flights for the day. Others, including her fiancé, found flights on different airlines at a significant cost. Yet Southwest Airlines, plagued by staffing shortages and an outdated scheduling system, is still paralyzed. Some guests from across the country are now driving.
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